GATTA, V. Service quality measurement. A new approach based on Conjoint Analysis. Statistica, [S. l.], v. 66, n. 1, p. 85–113, 2006. DOI: 10.6092/issn.1973-2201/450. Disponível em: https://rivista-statistica.unibo.it/article/view/450. Acesso em: 20 apr. 2024.